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Check-in

  1. Can we still give guest passcode even have issued a card for him?

    Yes, you can. Please do it at Access -> Passcode.

  1. How does guest unlock with ekey?

    Download and install TTHotel guest App, login with registered email or phone number. Then he will find the ekey in App, just click to unlock near the lock.

  2. How to delete access at check-out?

  • ekey: The ekey will be deleted automatically at check-out.
  • Card: The card should be put on the card encoder to cancel it.
  • Passcode: The passcode will be deleted automatically at check-out if there is a gateway. If not, you should delete it manually with App near the lock.
  1. How to renew the access?
  • ekey: The ekey will be renewed automatically when renew the reservation.
  • Card: The should be put on the card encoder to renew it.
  • Passcode: The passcode will be renewed automatically when renew the reservatioin if there is a gateway. If not, you should renew it with App near the lock.