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Issues of card encoding

「106」This card is associated to another hotel#

Please try to fix this issue by these steps:

  1. This card has been encrypted by other software or other hotel accounts. Try again with a brand new card.
  2. Some card encoders don't work with construction card .
  3. Keep the distance from other reader or encoder like 「ID card reader」.
    1. Before 「View card」「Cancel card」 or 「Renew card」, please issue card first.

「1002」, 「1003」Failed to connect with the card encoder#

Please try to fix this issue by these steps:

  1. Keep the distance from other reader or encoder like 「ID card reader」.

  2. Please check whether the connection between the card encoder and the port is loose.

  • Check number 1 Try to replug the cable.
  • Check number 2 Try to replug the cable or use another USB port.
  • Check number 3 Try to replace for a new cable. 图1

  1. Connect the encoder to the computer and check if the device driver installed.

    Here are the instruction for Win 10 and Win 7.

    If you don't find the device as shown in the red square, please download and install the driver first. Download

    图1

    Photo 1 Win10 device driver

    ​ Photo 2 Win7 device driver

Gernerally, install the first 64 in the red square. If failed, please try x86 in the red square.

Note: Please unzip the package into your computer first.

If all these ways fail, please replace the encoder or try on a new computer.

「1004」, 「1005」 Card encoder exceptioin#

Try with the following steps:

  1. Please reconnect the card encoder and computer.
  2. Restart your computer and only run TTHotel software.

「4」 Failed to connect to card encoder#

Don't use construction card. Please try with a brand new card.